Early Access Available
← Back to Home

Privacy Policy

Last updated: July 30, 2025

At Zenasis, we believe privacy and mindfulness go hand in hand. This Privacy Policy explains how we collect, use, and protect your information when you use our AI companion service through Telegram.

1. Information We Collect

Information You Provide

  • Telegram Username: We collect your Telegram username to provide our service
  • Messages: Conversations you have with Zenasis to provide AI assistance
  • Preferences: Settings and preferences you configure for personalized responses
  • Photos and Media: Images you share for analysis and memory features
  • Voice Messages: Audio content for voice conversation features
  • Event and Reminder Data: Information you provide for scheduling and notification features
  • Email Address: If you sign up for updates or early access notifications

Information Automatically Collected

  • Usage Data: How you interact with Zenasis (frequency, features used, session length)
  • Technical Data: Device type, operating system, Telegram client version
  • Error Logs: Technical information to help us improve the service

Subscription and Payment Information

For all users (including free tier), we collect basic usage data to provide our services. For paid subscription plans, we may additionally collect:

  • Payment Information: Processed securely through Stripe
  • Subscription Status: To manage your plan features and access
  • Usage Analytics: To improve service quality and feature development

We do not store your payment card details directly. All payment processing is handled securely by Stripe, a PCI DSS compliant payment processor.

2. How We Use Your Information

We use your information to:

  • Provide personalized AI assistance and remember your preferences
  • Improve our AI models and service quality
  • Send you service updates and important notifications
  • Ensure security and prevent abuse
  • Comply with legal obligations

3. Data Storage and Security

Where Your Data is Stored

Your data is securely stored on encrypted servers located in Singapore, with appropriate safeguards in place.

Security Measures

  • Encryption in transit (SSL/TLS) for all communications
  • Encryption at rest for stored data (messages, chat summaries, user memories)
  • Regular security audits and monitoring
  • Access controls limiting who can view your data
  • Secure data transmission using industry-standard protocols

Data Retention

We retain your conversation history, chat summaries, and user memories to provide personalized assistance across all subscription tiers. Data retention varies by plan:

  • Starter Plan (Free): Basic memory retention (7 days)
  • Seed Plan: Basic memory retention (30 days)
  • Zen Plan: Long-term memory retention (90 days)
  • Nirvana Plan: Memory that grows with you (extended retention)

You can request deletion of your data at any time, regardless of your subscription tier.

4. Sharing Your Information

We do not sell your personal information. We may share information only in these limited circumstances:

  • Service Providers: Trusted partners who help us operate Zenasis (cloud hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to sharing

5. Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correct: Update or correct inaccurate information
  • Delete: Request deletion of your personal data
  • Port: Export your data in a readable format
  • Opt-out: Unsubscribe from marketing communications
  • Restrict: Limit how we process your data

6. Cookies and Tracking

Our website uses cookies and tracking technologies for the following purposes:

Essential Cookies

  • Keeping you logged in
  • Remembering your preferences
  • Basic website functionality

Analytics Cookies

We use Google Analytics to understand how visitors use our website. Google Analytics may collect:

  • Pages visited and time spent on each page
  • How you reached our website (referrer information)
  • Your device type and browser information
  • General location data (country/city level, not precise location)
  • Interaction with website elements (button clicks, scroll depth)

Google Analytics Data: Google Analytics data is processed in accordance with Google's privacy policy. We do not have access to personally identifiable information through Google Analytics. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies or third-party tracking beyond Google Analytics.

7. Children's Privacy

Zenasis is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

8. International Users and GDPR Compliance

If you are outside Singapore, your information may be transferred to and processed in Singapore, where our servers are located. We ensure appropriate safeguards are in place for international transfers.

European Union (GDPR) Compliance

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing of your personal data
  • Right to Restrict Processing: Limit how we process your data
  • Right to Withdraw Consent: Withdraw consent for data processing
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

Legal Basis for Processing: We process your data based on:

  • Consent (for analytics and optional features)
  • Contract performance (to provide our AI service)
  • Legitimate interests (website security and improvement)

Data Retention: We retain your data only as long as necessary to provide our services or as required by law. Analytics data is typically retained for 26 months.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We may notify you of any material changes by:

  • Posting the new policy on our website
  • Sending you a notification through Zenasis
  • Emailing you if you've subscribed to updates

10. Third-Party Services

Zenasis integrates with several third-party services to provide our functionality. These services have their own privacy policies:

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

This Privacy Policy is designed to be transparent and easy to understand. If you have any questions, please don't hesitate to reach out. Your privacy and peace of mind are important to us.